CrosChat / Changelog
Small releases. Clearer conversations.
A running record of the product decisions, conversation patterns, and practical details we are making easier to see.
Product update
GPT Live: voice agents that know when to listen
An announcement on natural turn-taking, interruptions, and the practical work of giving a voice agent clear rules, tools, and handoffs.
Read the announcement
Product update
From conversation to order
A closer look at the details that turn a customer question into a confirmed order and give the team a clean next step.
Product update
One workflow across customer channels
Notes on keeping the same business rules and useful context in view as a customer moves between channels and the team behind them.
Product update
The milestones behind a useful changelog
Why small, reviewable product changes matter when teams improve customer conversations one real case at a time.
