Privacy Policy

Introduction

Before utilizing our Services, including but not limited to our Website, Widget, and API (hereinafter collectively referred to as the "Services"), please thoroughly review this Privacy Policy ("Privacy Policy"). This document outlines how we collect, utilize, and share your information. Access and use of the Services are contingent upon your acceptance of the Terms of Service, which can be found at https://www.croschat.com/terms ("Terms of Service") and incorporate this Privacy Policy by reference. Croschat ("Company") is responsible for managing the Services. By engaging with our Services, you consent to our data collection and usage practices as described herein. Terms not otherwise defined in this Privacy Policy shall have the meanings ascribed to them in our Terms of Service.

Definitions

• The API refers to the Croschat application programming interface integrated with the User’s software.
• Cookies are small pieces of data stored on your Device.
• Device denotes any computer or mobile device.
• Data Controller is an entity that decides how and why personal data is processed.
• Data Processors are entities processing data on behalf of the Data Controller.
• Data Subject refers to any living individual whose personal data is being processed.
• Personal Data encompasses any information relating to an identifiable individual.
• Services encompass the Website, Widget, and/or API as applicable to the User.
• Usage Data comprises data automatically collected from Service usage or Service infrastructure (e.g., page visit duration).
• User denotes the individual using our Services and corresponds to the Data Subject.
• Website is the collection of web pages accessible at croschat.com.
• Widget refers to a Croschat widget that can be integrated into a User's website.

The Data Controller

Your personal data is under the control of: Croschat.

Collection and Use of Information

We gather various information types to enhance and personalize your experience with our Services.

Data We Collect

Personal Data

While engaging with our Services, you may be asked to supply personally identifiable information, such as:

• Email address
• First and last name
• Cookies and Usage Data

Usage Data

Information sent by your browser when you visit our Services or access them via a Device may be collected. This includes details like your IP address, browser type and version, service pages visited, visit dates and times, time spent on pages, and other diagnostic data. Device-specific information may also be collected.

Tracking & Cookies Data

We employ cookies and similar tracking technologies to monitor our Services' activity and retain certain information. You can configure your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you might not be able to use some portions of our Services. Cookies we use include:

• Session Cookies for operating our Services
• Preference Cookies for remembering settings
• Security Cookies for security purposes
• Advertising Cookies for serving relevant ads

How We Use Your Data

Croschat utilizes the collected data to:

• Provide and maintain our Services
• Inform you about Service changes
• Enable interactive Service features upon your choice
• Offer customer support
• Analyze information for Service improvement
• Monitor Service usage
• Address technical issues
• Fulfill other purposes you provide it for
• Enforce contractual obligations, including billing
• Send account notices, including renewals and instructions
• Share news and information about our services, following your consent

Data Retention

Your Personal Data is retained only as long as necessary for the purposes outlined in this Privacy Policy. We also retain Usage Data for internal analysis, which is generally stored for a shorter period, except when used to enhance security or functionality, or as legally required.

Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your jurisdiction where data protection laws may differ from those in your jurisdiction. Croschat ensures your data is securely handled in accordance with this Privacy Policy.

Data Disclosure

We may disclose your Personal Data under certain circumstances, such as legal requirements or during business transactions, provided it is done securely and in accordance with applicable laws.

Data Security

While no method of data transmission or storage is entirely secure, we employ various safeguards to protect your Personal Data.

GDPR Rights

For residents of the EU and EEA, you have rights under the GDPR to access, correct, erase, or restrict the processing of your Personal Data, among others.

CalOPPA Rights

Under CalOPPA, users have privacy rights, such as the right to visit our site anonymously and easily find our Privacy Policy.

Service Providers

We may employ third parties to facilitate our Services, who will have access to your Personal Data only to perform tasks on our behalf.

Analytics

We utilize third-party Services like Google Analytics and Mixpanel to monitor and analyze the use of our Service.

Payments

For paid services, we use third-party payment processors and do not store or collect your payment card details.

Links to Other Sites

Our Service may contain links to other sites not operated by us; we advise you to review their privacy policies.

Children's Privacy

Our Service does not cater to anyone under the age of 16. We do not knowingly collect Personal Data from children without parental consent.

Privacy Policy Changes

We may update our Privacy Policy and will notify you of any changes by posting the new policy on this page.

Contact Us

For any questions about this Privacy Policy, please contact us at support@croschat.com.

Privacy Policy Addendums

For Canada, Mexico, Japan, and the Republic of Korea, additional provisions may apply regarding the handling of Personal Data.